Project Management Office

The following details the process to be followed for validating and approving contractor invoices for payment.  This process is applicable to Agents within Freshdesk.

Step 1: Ticket Creation

• All contractor invoices need to either be sent by the agency to APAC.PMO.support@Insight.com for forwarded internally to this email address.

Step 2: Validation Process

• PMO Admin team need to complete the following:
  • Validate the hours on the invoice match the hours for the same period in replicon for the contractor
  • Check the cost rate on the invoice matches the cost rate as entered into replicon

NOTE:  If either of the checks do not match you will need to contact the agency and work out why the variance exists. 

Step 3: Approve the Invoice

• Reply on the ticket that the hours and cost match invoice.
• Update the contractor excel file <link to be entered here> which details the costs and invoices received for Finance.

Step 4: Allocate the Invoice for Payment

• Forward the ticket onto ssiaccountspayableanz@insight.com 
• The contents of the email must include:
  • Practice allocated (refer to the user Department record  in Replicon if unsure)
  • State allocated (refer to the user Location record in Replicon if unsure) 
  • General Ledger code allocated (see list below which matches State and Practice)